Privacy Notice
Last updated: 10 November 2026 · Applies to lumos-world.com
The short version
- You don’t need an account to use this website, and we don’t have one to give you.
- We don’t ask children for any information, and we don’t collect any data about children.
- We don’t use advertising, tracking or analytics (yet), and we set no cookies other than what is strictly necessary.
- If you email us, we use your email to reply to you. That’s all.
Who we are
This website is run by Navorix Ltd [owner to confirm the legal entity, registered address and company number] for the Lumo's World children’s books. For data protection purposes, Navorix Ltd is the “controller” under the UK GDPR and the Data Protection Act 2018. You can reach us at support@usenavorix.com.
Who this website is for
The stories are written for children, but this website is designed for parents, carers and other grown-ups. We don’t knowingly collect personal information from children. There are no sign-ups, comment boxes, chat features or forms for children to fill in. If you believe a child has sent us personal information, please email us and we will delete it.
What information we collect
Information you give us
The website has no forms. If you choose to email us, we will receive your email address, any name you include, and your message. We use these only to reply to you and to deal with your question. Our legal basis is our legitimate interest in answering people who get in touch (and, where relevant, taking steps you ask for). We keep emails for [12 months, owner to confirm] and then delete them, unless we need to keep them longer to resolve a problem.
Information collected automatically
Like all websites, our hosting provider’s servers briefly process technical data such as your IP address, browser type and the pages requested, to deliver the site and keep it secure. We do not use this to identify you and we do not run analytics. [Owner to confirm hosting provider: currently planned to be Vercel. It may process this data outside the UK; see “Where your data goes” below.]
Cookies and similar technologies
- We do not set advertising, analytics or tracking cookies.
- On a book’s Whys page, you can scan the QR code (which carries the book code in the web address) or type the code in by hand. To remember that this book has been unlocked on your device, the page saves one small note (for example “book-1 unlocked”) in your browser’s local storage. The code is checked inside your own browser, so it is not sent to us. The note contains no personal information, never leaves your device, and is not used to track you. (Because the QR code’s web address carries the book code, that address may appear in your browser history. The code is the same for every copy of that book and is not linked to you.) It stays until you use the “Lock this Why again” button or clear your browser data. We treat it as strictly necessary for that feature, so no consent banner is needed [owner to confirm].
- Fonts and images are hosted on our own site. We don’t load fonts, scripts or trackers from other companies.
If we add analytics or anything else that uses cookies or similar technologies in future, we will update this notice and ask for your consent first where the law requires it.
Links to other sites
The children’s Why pages contain no links to other websites, no adverts and no embedded content from other companies. The only outside link on the site today is the Information Commissioner’s Office link on this page. Once Book 1 is on sale, the Books section on the home page will link to its Amazon listing. Amazon is a separate company with its own privacy notice, and we have no access to your Amazon account or purchase details.
Where your data goes
We don’t sell your information or share it for marketing. We share it only with providers that help run the website and our email (for example our hosting and email providers), who may only act on our instructions. If any of them process data outside the UK, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or an adequacy arrangement. [Owner to list providers.]
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct anything that is wrong;
- ask us to delete your information;
- ask us to restrict, or object to, how we use it;
- ask for your information in a portable format.
To use any of these rights, email support@usenavorix.com. We will reply within one month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113. We’d appreciate the chance to put things right first.
Changes to this notice
If we change how the website works, we’ll update this page and change the date at the top.